Get to know more about our privacy policy and what we consider private on our website
Welcome to the Deliva Ops App , brought to you by Deliva Ops of P.O. Box XXX
Nairobi (“Deliva Ops ”) and its affiliates. This Data Protection and Privacy Policy
applies to our website and all related sites, applications, services and tools regardless
of how you access or use them. Deliva Ops , the Data Controller respects the privacy
of your personal information and will treat it confidentially and securely in compliance
with the Data Protection Act, 2019 and internationally recognised standards of personal
data privacy protection.
Information you share with us:
1. Contact Information
You must create an account in order to use our services. This will require your name,
email address, phone number and a password. This information is used to authenticate
your account and keep it and our application secure. We also use contact information to
enable account features and to send you information about our services, and to
personalize our services, including ads. If you provide us with your phone number, you
agree to receive text messages to that number as your country’s laws allow.
2. Payment Information
You may provide us with payment information including your credit or debit card
number, card expiration date, CVV code, and billing address, in order to purchase our
services. (mobile money)
3. Location Information
We use this for improving the overall experience, nearby locations may be used to set
the pick up point of a delivery. The data may additionally be used for analysis of traffic
and use in various locations.
4.Cookies
Our website uses cookies.
5. Log Data
Any personal information provided by you to Deliva Ops through this Application will
be used for the purpose of providing and operating the products and services you have
requested on this App and for other related purposes which may include updating and
enhancing Deliva Ops records, understanding your logistical needs, advising you of
other products and services which may be of interest to you, for purposes required by
law or regulation, and to plan, conduct and monitor Deliva Ops business. The
information collected from you by Deliva Ops will be valuable in improving the design
and marketing of our range of services and related products for customer use.
Information we share and disclose:
Other than to those individuals and entities listed below your details will not be revealed
by Deliva Ops to any external body, unless Deliva Ops has your permission, or is
under either a legal obligation or any other duty to do so. For the purposes detailed
above, your information may be disclosed to the following trusted third parties: other
Branches or Companies in the Deliva Ops Group (that is, its subsidiaries and
affiliates);
any regulatory, supervisory, governmental or quasi-governmental authority with
jurisdiction over Deliva Ops Group members;
any agent, contractor or third party service provider, professional adviser or any other
person under a duty of confidentiality to the Deliva Ops Group;
any actual or potential participant or sub-participant in, assignee, novatee or transferee
of, any of the Deliva Ops Group’s rights and/or obligations in relation to you;
third parties who conduct market research on our behalf, to help us improve and
develop the products and services we provide to you and our other customers;
any institution with which Deliva Ops has or proposes to have dealings. Deliva Ops
will ensure that parties to whom your details are transferred treat your information
securely and confidentially. Deliva Ops also pledges its intention fully to meet any
internationally recognised standards of personal data privacy protection and to comply
with applicable data protection and privacy laws. We may transfer your information if it is
necessary to perform our contract with you and by providing details to Deliva Ops via
this Application you are deemed to consent to any other transfers. Information held
about you is retained as long as the purpose for which the information was collected
continues. The information is then destroyed unless its retention is required to satisfy
legal, regulatory or accounting requirements or to protect Deliva Ops interests. As a
general rule, the maximum retention period is 8 years. It is your responsibility to
maintain the secrecy of any user ID and login password you hold.
How we use your Personal Information:
In addition to providing our products and/or services to you, we may also use your
personal information for the following purposes:
i. Verifying your identity for security purposes ii. Enhancing, modifying and personalizing
our services for your benefit
iii. Providing communications which we think will be of relevance to you
iv. Customer satisfaction research or statistical analysis
v. Audit and record keeping purposes.
vi. Enhancing the security of our network and information systems
vii. Maintaining effective management systems including internal reporting to our parent
company and other members of our corporate group
viii. customer satisfaction research, statistical analysis and wider market research to
capture the views and opinions of our customers.
Updates, Modifications & Amendments
We may need to update, modify or amend our Privacy Policy as our technology evolves
and as required by law. We reserve the right to make changes to this Privacy Policy
from time to time and notify users of material changes. The Privacy Policy will apply
from the effective date provided on our website. We advise that you check this page
often, referring to the date of the last modification on the page. If a User objects to any
of the changes to this Privacy Policy, the User must cease using this Site, or terminate
their account in the event an account has been created. The most current version of the
policy will govern our processing of your personal data.
You have the right to ask us: i. For a copy of the personal information we hold about you
ii. To update or correct your personal information
iii. To delete your information
iv. To restrict processing of your personal information where appropriate Additional
information and assistance: If you have any questions about our privacy policy you can
reach us here: info@delivaops.com
CONTACT; info@delivaops.com
PHONE; 0794003746
Copyright 2022 Deliva Ops Limited